Zoom Passport

Refund policy

Any order canceled and not under manifest is entitled to a full refund. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. However, a non-refundable order remains active for twelve (12) months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend.

Zoom Passport Inc Refund Policy
Service Purchase – Not Manifested: Full Refund of Fees Paid
Service Purchased – The order has been Manifested:      No Refund

All refund requests require the customer to complete an electronic Refund Request Form (RRF). A member of our support team can send his form to the email address on file or can be requested through our company’s automated system. A request for this form does not guarantee a refund will be granted.

By agreeing to the terms herein, refunds are not possible for any reason beyond Zoom Passport Inc control including but not limited to:

  • Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer.
  • Delays in the passport or other travel document deliveries.
  • Lost, stolen, or misplaced tickets.
  • Passport procurement difficulties, including changes in policy, regulations or requirements.
  • Incomplete or inaccurate filing information provided.

The foregoing list is representative only. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation.

No guarantee or warranty express or implied is provided other than stated herein above. Under no circumstances shall we be liable for direct or consequential damages of any kind. 

Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in San Francisco, CA.

Zoom Passport Inc
1388 Haight St #95
San Francisco, CA 94117